Heat Pump Maintenance

Yes. We hold Washington contractor licenses BALLANG062QD and BASHAAP823QR, and our technicians are licensed professionals. We are also a Mitsubishi Diamond Elite Contractor, a Trane Comfort Specialist and a Lennox Premier Dealer, and a longstanding member of the Air Conditioning Contractors of America.

Change the filter on schedule, keep the outdoor unit clear of leaves and growth by a couple of feet, and make sure it is not sitting in a puddle or buried by mulch. Do not pressure wash the coil. That covers most of what an owner can usefully do without tools.

Yes, more than for most equipment, because a heat pump moves heat rather than making it and that process is sensitive to airflow and charge. A dirty coil or a slightly low charge quietly costs you efficiency all year rather than in one season.

Yes. Ballard Heating, Cooling, Electric & Plumbing offers financing options to help you spread the cost of larger projects, such as a new heat pump, furnace, air conditioner, water heater, or electrical panel upgrade, into manageable monthly payments. Visit our Financing page to see current options, or call us at 206-784-8101 and our team will walk you through what's available for your project.

We quote upfront, before the work starts, so there is no surprise at the end. For larger jobs we put a detailed proposal together onsite and back it with our Price Lock Guarantee, which means the price we put in writing is the price you pay. Estimates are free.

Since 1993. We have been locally-led and operated that whole time, which is more than thirty years working on homes in this region. That matters more than it sounds: Puget Sound housing stock runs from 1920s bungalows to new construction, and the right answer for one is rarely the right answer for the other.

Ideally twice a year, because unlike a furnace or an air conditioner it runs in both seasons. That means roughly double the operating hours of a single season system, so the wear accumulates faster and the checks matter more.

Often the same day. If you call before 1pm we can usually get a technician to you that day, and members of our 5 Star Maintenance Plan go to the front of the queue. Our vans are stocked, so most common repairs are finished on the first visit rather than waiting on a part.

Refrigerant charge, both coils cleaned, the reversing valve and defrost cycle tested, electrical connections and contactors checked, condensate drainage cleared, airflow and filter checked, and the auxiliary heat verified. The defrost cycle is the check most specific to heat pumps and the one most often skipped.

It is our annual maintenance membership. Members get discounted annual maintenance, priority service, no overtime charges, a discounted diagnostic fee that is free at the Platinum level, an extended repair warranty, discounted water heater service, and a reminder when your maintenance is due. Members who call before 1pm can usually be seen the same day.

A three year labor warranty on our work as standard, plus a Lifetime Workmanship Warranty. Manufacturer warranties on the equipment itself run separately and vary by brand and model. A Comfort Shield Extended Warranty is available if you want coverage beyond that, and we will explain what each one covers before you decide.